Shipping policy

Shipping Policy

At Ixaria, we strive to deliver your orders safely and on time. This policy explains our order processing, shipping charges, delivery timelines, and order tracking procedures.

1. Order Processing and Delivery Time

  • Orders are processed within the timeframe mentioned on the individual product page.
  • Domestic orders within India generally take 4–8 working days to be delivered after dispatch.
  • International orders generally take 9–18 working days after dispatch, subject to destination and customs clearance.
  • Delivery timelines are estimates and may vary due to courier operations, public holidays, peak-season demand, or unforeseen circumstances.
  • Working days exclude Sundays, national holidays, and bank holidays.

2. Shipping Charges

Domestic Shipping (India)

  • Applicable shipping charges will be displayed at checkout before payment.
  • Free shipping may be available on eligible orders, subject to the offers and terms displayed on our website.

International Shipping

  • International shipping charges depend on the destination, package weight, and available courier service.
  • Applicable shipping charges will be displayed at checkout wherever supported.
  • Customs duties, import taxes, and other government charges imposed by the destination country are the customer's responsibility unless otherwise stated.

3. Shipping Address and Contact Information

Orders will be shipped to the address provided by the customer at checkout. Please ensure that your name, complete delivery address, PIN code, and contact number are accurate.

If you need to change your shipping details, contact us as soon as possible, preferably within 2 hours of placing your order. Changes cannot be guaranteed once an order has been processed or dispatched.

If a shipment is returned due to an incorrect or incomplete address, an unreachable contact number, or unsuccessful delivery attempts, additional shipping charges may apply for reshipment, where applicable.

4. Order Tracking

Once your order has been dispatched, we will share the available tracking details through your registered email address, phone number, or another communication channel associated with your order.

If you have not received tracking information within the expected processing period, please contact our customer support team.

5. Domestic Shipping – India

  • Orders are shipped to PIN codes serviced by our courier partners.
  • Delivery is subject to courier service availability at the customer's address.
  • We may use third-party courier partners to deliver orders.
  • If your address is outside the courier's delivery network, our team may contact you to arrange an alternative serviceable address or discuss available options.

6. International Shipping

International shipping is subject to destination and courier service availability.

  • Delivery timelines depend on the destination country, courier operations, and customs clearance.
  • Import duties, customs charges, taxes, and other government levies are the customer's responsibility unless otherwise stated.
  • Customers are responsible for complying with the import regulations applicable in their country.
  • Customs inspections and regulatory requirements may delay delivery beyond the estimated timeframe.
  • If a shipment cannot be delivered because applicable duties or taxes are not paid, return, refund, or reshipping requests will be handled according to our applicable policies and legal obligations.

7. Shipping Delays

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Courier service disruptions.
  • Severe weather or natural disasters.
  • Public holidays and peak-season demand.
  • Customs inspections or clearance delays.
  • Incorrect delivery details or unsuccessful delivery attempts.
  • Government restrictions or other unforeseen events.

We will assist customers with shipment tracking and coordinate with the courier where possible.

8. Failed Delivery and Undelivered Orders

If delivery fails because the recipient is unavailable, the address is incorrect, or the shipment cannot be accepted, the courier may make additional delivery attempts or return the parcel to Ixaria.

If an order is returned to us, we may contact the customer using the registered contact details to discuss the next steps.

Any cancellation, refund, or reshipment will be handled according to our applicable policies and legal obligations. Any applicable shipping or return costs will be communicated to the customer.

9. Damaged or Missing Shipments

If your order arrives damaged or an item appears to be missing, please contact our customer support team as soon as possible. Include your order number and relevant photographs or other supporting information so we can review the issue and assist you in accordance with our applicable policies.

10. Contact Us

For questions regarding shipping, delivery, or order tracking, please contact us:

Brand: Ixaria

Email: [Your Customer Support Email]

Website: [Your Website URL]

Thank you for shopping with Ixaria. We appreciate your trust in us.