Ixaria Global Customer Policy

Effective date: [INSERT EFFECTIVE DATE]
Last updated: 30 October 2026

Ixaria is an India-based fashion business offering sarees, lehengas and related occasionwear to customers in India and in the international markets shown as available at checkout.

This Global Customer Policy explains the terms that apply to orders placed through www.ixariastudio.com, including product information, payments, delivery, returns, refunds, privacy and website use.

1. Orders & Product Information

We take reasonable care to ensure that product descriptions, measurements, photographs, colours, materials and prices are accurate and kept up to date. Please read the product page, size information and any customisation details carefully before placing an order.

Many Ixaria pieces may involve natural fabrics, hand-finishing, embroidery, weaving or artisan techniques. Minor variations in texture, weave, motif placement, threadwork or colour may occur between individual pieces. A variation that is inherent to the stated material or craft technique is not, by itself, a defect. This does not excuse a material difference from the product description or agreed specifications.

Colours may appear slightly different because of lighting, photography, screen calibration and device settings. Product photographs are intended to represent the item as accurately as reasonably practicable.

Where an item is made to order, made to the customer’s measurements, personalised, altered or customised, the relevant details will be disclosed on the product page or during checkout before the order is placed.

Your order is an offer to purchase. Ixaria accepts the order when it sends an order-acceptance confirmation or otherwise clearly confirms acceptance. An automated order-receipt message alone may not constitute acceptance if it says that the order is still being reviewed.

2. Payments, Prices & Taxes

Payments are processed through payment methods and service providers made available at checkout. Your payment information may be collected and processed directly by those providers under their own terms, privacy notices and security practices.

Ixaria will never ask you to send your full card number, PIN, CVV or account password by email, WhatsApp or social media. Do not share these details with anyone claiming to represent Ixaria.

Available payment methods, currencies, instalment options and payment-provider charges may vary by destination. The total price, applicable taxes and delivery charges will be displayed at checkout to the extent they can be calculated before purchase. Any mandatory charges known to Ixaria will be disclosed before you place the order.

A successful payment does not prevent Ixaria from requesting information reasonably required for fraud prevention, customs clearance, export documentation or fulfilment.

3. Order Cancellation

Please review your selections, measurements, delivery address and order details carefully before completing checkout. Once Ixaria has confirmed your order, customer-requested cancellation is not accepted as a matter of Ixaria’s voluntary policy.

For made-to-order, personalised, altered, stitched or customised products, production or personalisation may begin promptly after order confirmation. These orders cannot be cancelled under Ixaria’s voluntary policy once accepted.

Where Ixaria is unable to fulfil an accepted order, Ixaria will cancel the affected order and provide the refund or other remedy.

4. Shipping & Delivery

Ixaria ships only to destinations displayed as available at checkout. Available delivery services, charges and estimated delivery dates may differ by destination, product availability, customisation, carrier operations and local holidays.

Delivery dates are estimates unless Ixaria expressly identifies a date as guaranteed. We will provide tracking information when it is available from the carrier.

You are responsible for providing a complete and accurate delivery address, recipient name and contact number. If delivery fails because the address or contact details supplied are incorrect, incomplete or inaccessible, additional delivery or return-to-origin charges may apply.

If a shipment is delayed by customs, government action, natural events, carrier disruption or another event outside Ixaria’s reasonable control, we will take reasonable steps to work with the carrier and keep you informed.

5. Customs, Duties & Taxes on International Orders

International orders may be subject to import duties, customs charges, local taxes, brokerage fees or other government charges. Whether these amounts are included at checkout depends on the destination and shipping arrangement.

Before you place an order, please review the duties-and-taxes information shown at checkout. Unless checkout expressly states that these charges are prepaid or included, you should not assume that payment of the shipping charge covers import duties or local taxes.

Import rules and customs assessments differ by country and may change. Ixaria cannot guarantee the decision of a customs authority, but where reasonably possible we will provide the commercial invoice and other documents needed for customs processing.

6. Returns & Exchanges

6.1 Voluntary returns for eligible orders delivered in India

For eligible, non-customised products delivered within India, Ixaria offers a voluntary change-of-mind return window of two (2) calendar days from the date of delivery. To request a voluntary return, you must email info@ixariastudios.com within twenty-four (24) hours after delivery, quote your order number, explain the reason for the request and attach clear photographs and a short video showing the product plus unboxing video, its tags and the items supplied with it. Ixaria will provide return instructions if the request is approved. This evidence requirement applies only to Ixaria’s voluntary change-of-mind return process.

The returned item must be handed to the return courier within two (2) calendar days from the date of delivery, unless Ixaria confirms a different period in writing. The item must be:

• unworn, unused, unwashed and unaltered;
• free from perfume, make-up, stains, odours, damage or signs of use;
• returned with its original tags, packaging and accessories, where supplied;
• accompanied by the order number or other valid proof of purchase; and
• returned with the Ixaria security tag (if attached) intact and unbroken.

Ixaria may inspect the item before approving a voluntary return. A voluntary return may be declined if the eligibility conditions above are not met. For an approved change-of-mind return, the customer is responsible for return shipping costs unless checkout.

6.2 Products excluded from voluntary change-of-mind returns

The following products are not eligible for Ixaria’s voluntary change-of-mind return or exchange policy:

• made-to-order products,
• personalised products or products made to the customer’s specifications or measurements;
• products altered to customer measurements or otherwise customised after purchase;
• customised blouses, stitched garments or other bespoke stitching;
• products that have been worn, washed, used, stained, damaged or altered after delivery;
• hygiene-sensitive products
• products specifically identified as non-returnable before purchase;
• products with an Ixaria security tag that has been removed, broken or tampered with.

6.3 International orders

Ixaria does not offer voluntary change-of-mind returns or exchanges for international orders as a general policy.

7. Damaged, Incorrect, Missing or Defective Products

Please inspect your order as soon as reasonably practical after delivery. To help us investigate quickly, contact info@ixariastudios.com as soon as possible and, where practical, within twenty-four (24) hours after delivery if:

• the product or parcel appears damaged;
• an item is missing;
• the wrong product, colour, size or quantity was supplied; or
• the product has a material manufacturing defect or does not materially match its description or agreed specifications.

Please include your order number and clear photographs or videos of the product and, where relevant, the external packaging, shipping label and damage. An unboxing video is compulsory evidence and will assist us in investigating transit or packing issues. We may request further reasonable information to investigate the issue.

Where an issue is confirmed, Ixaria will provide the remedy required. Depending on the circumstances and legal requirements, this may include repair, replacement, price reduction or refund. Ixaria will explain the return or collection arrangements, including who bears the cost, in accordance with applicable law.

8. Refunds & Ixaria Store Credit

For an approved voluntary change-of-mind return, Ixaria’s standard refund method is an Ixaria merchant store-credit voucher. The voucher is redeemable only on www.ixariastudio.com and is valid for twelve (12) months from the date of issue. Any voucher-specific restrictions will be displayed when the voucher is issued.

A store-credit voucher is not a cash refund. For a return, processing will begin after the returned product has been received and inspected. Any treatment of original delivery charges, return shipping, duties and taxes will follow the law applicable to the order and the shipping/tax arrangement used at checkout.

9. Size & Fit

Each garment category has its own measurement requirements. Our size guide is intended to help you select the closest standard size and is not a substitute for a professional fitting. Please follow the measurement instructions on the product page, especially for fitted lehengas, blouses and stitched garments.

Where you provide measurements for custom stitching, you are responsible for taking and submitting accurate measurements. Ixaria will use the measurements supplied and the specifications agreed with you. Any stated measurement tolerances or standard finishing requirements should be disclosed before purchase.

Some garments may require ordinary final fitting or minor tailoring.

10. Product Care

Care instructions are product-specific. Unless the product page states otherwise, embellished, silk, handwoven and heavily detailed garments should be treated as delicate and professionally dry-cleaned where appropriate. Do not machine-wash a garment merely because another garment with a similar appearance is machine-washable.

Store garments clean and completely dry, preferably in breathable fabric storage rather than sealed plastic. Avoid prolonged exposure to moisture, direct sunlight, perfume, deodorant, harsh detergents and abrasive surfaces. For zari, embroidery, sequins, stones, dyed textiles and other delicate surfaces, follow the specific care instructions supplied with the product. Product-specific instructions take priority over these general guidelines.

11. Packaging

Ixaria aims to use packaging that protects garments during storage and transit while avoiding unnecessary materials. Depending on the product and destination, packaging may include a garment-protection layer, presentation packaging, protective outer packaging and shipping packaging.

Packaging materials may change as we improve durability and reduce unnecessary material. Where practical, we prioritise recyclable, reusable or responsibly sourced materials. Recyclability depends on local waste infrastructure; a material that is technically recyclable may not be accepted by every local recycling system. Please follow the disposal guidance printed on the packaging and the requirements of your local authority.

We do not describe packaging as “100% eco-friendly”, “zero waste” or equivalent unless we have reliable evidence supporting the claim.

12. Packaging Damage on Arrival

Please inspect the parcel when practical. If the outer package is visibly damaged or appears to have been opened during transit, photograph it before opening it where safe and practical to do so. Damage to outer packaging alone does not automatically establish that the garment is damaged. If the product itself has been affected, contact us promptly so that we can investigate and determine the appropriate remedy.

13. Reviews, Photographs & Customer Content

You retain ownership of reviews, photographs, videos and other content that you create and submit to Ixaria. Submitting content does not transfer ownership to Ixaria.

Ixaria will use customer photographs, videos or other user-generated content for advertising, social media, website displays or other marketing. You grant Ixaria a non-exclusive, worldwide, royalty-free licence to use, reproduce, display and publish the approved content for the purposes and channels described in the permission request. You may contact us to withdraw permission for future use; withdrawal will not necessarily affect uses already lawfully made before we received your request.

You must have the necessary rights and permissions for any content you submit and must not submit content that infringes another person’s rights or privacy.

14. Privacy & Personal Information

Ixaria processes personal information to operate the website, accept and fulfil orders, arrange delivery, process payments, provide customer support, prevent fraud, meet legal obligations and, where permitted, communicate marketing.

Depending on how you use the website, information may include contact details, billing and delivery information, order and transaction details, account information, customer-service communications, device and usage information, cookie data and information needed for security, fraud prevention or legal compliance.

Personal information may be handled by payment providers, delivery and logistics companies, website and technology providers, customer-support providers and professional advisers where reasonably needed for the purposes described in our Privacy Notice or where required by law. Some service providers may process information in countries outside your own, subject to applicable law.

The full Privacy Notice must explain the categories of information collected, purposes and legal grounds for processing, service providers and other recipients, retention periods, security measures, international transfers, applicable privacy rights and how to exercise those rights. Please read it at www.ixariastudio.com privacy page.

Where consent is required for marketing or other optional processing, Ixaria will request it through an appropriate affirmative action and provide a way to withdraw it. Privacy rights and the legal requirements governing personal information vary by location.

15. Cookies & Similar Technologies

The website may use essential cookies and similar technologies to operate the website, maintain security, remember preferences, understand website usage, measure marketing performance and provide relevant content. Non-essential analytics, advertising or similar technologies will be used only in accordance with the consent requirements that apply in the visitor’s location.

You may manage available choices through the website’s cookie preference centre and, where available, through your browser settings. More information about cookie types, providers, purposes and retention periods should be included in the Cookie Notice at www.ixariastudio.com cookies page.

16. Intellectual Property

The Ixaria name, logo, product photography, original designs, written content, graphics and other brand materials are owned by Ixaria or used with permission. Except where authorised by Ixaria in writing, you must not copy, reproduce, modify, distribute, scrape, sell or commercially exploit these materials.

Ixaria may take lawful action against unauthorised use of its branding, designs, photography or website content.

17. Website Use

You must use the website lawfully and must not:

• interfere with the operation, security or integrity of the website;
• submit fraudulent orders or use another person’s payment or personal information without authority;
• attempt unauthorised access to the website, accounts or systems;
• misuse another person’s information or impersonate another person;
• use automated systems to scrape, harvest or extract website data without permission; or
• use the website for unlawful, abusive, harmful or infringing activity.

Ixaria may restrict or suspend website access where reasonably necessary to protect customers, the website, our systems or the integrity of the service, subject to applicable law.

18. Product Authenticity & Handmade Variation

Some Ixaria products may have characteristics associated with handloom, handcrafted or artisan production. These may include small variations in texture, weave, motif placement, threadwork, embroidery or colour. Where such variation is normal for the product category and is accurately described, it is not automatically a defect.

Ixaria will distinguish ordinary craftsmanship variations from genuine manufacturing defects and material differences from the product description or agreed specifications.

19. Limitation of Liability

Nothing in this Policy excludes or limits liability, consumer guarantees, statutory remedies, product-safety obligations, privacy rights or other protections.

To the extent permitted by applicable law, Ixaria will not be liable for indirect or unforeseeable loss arising solely from circumstances outside its reasonable control.

20. Events Outside Reasonable Control

Ixaria may be affected by events outside its reasonable control, including natural disasters, government action, war, civil unrest, public-health emergencies, customs restrictions, carrier disruption, major technology failures and other events of a similar nature.

We will take reasonable steps to minimise disruption and communicate material delays.

21. Complaints & Dispute Resolution

We want complaints to be handled directly and fairly. Please first contact our customer-care team using the details in Section 24. Please include your order number and a clear description of the issue. We will provide a complaint reference or ticket number where our system supports it.

For complaints covered by Indian e-commerce requirements, Ixaria will acknowledge receipt within forty-eight (48) hours, provide you with a copy of the complaint as recorded by the Grievance Officer where required, and redress the complaint within one (1) month from receipt, in accordance with applicable law. These internal steps do not prevent you from using a consumer helpline, consumer commission, regulator or other forum available under applicable law.

22. Governing Law & Jurisdiction

Subject to mandatory consumer and privacy laws that apply to your purchase, this Policy and the contractual relationship between you and Ixaria are governed by the laws of India.

Subject to any mandatory right to bring a claim before a consumer commission, tribunal or other forum with jurisdiction under applicable law, the courts at Bhopal, Madhya Pradesh, India may hear disputes to the extent that those courts are legally competent to do so.

23. Changes to These Policies

Ixaria may update this Policy to reflect changes in our business, website, products, service providers or legal obligations. The current version will be published on the website with its effective date. Changes will apply from the stated effective date and will not remove rights that have already accrued or that cannot lawfully be affected.

24. Contact & Legal Business Details

For questions about orders, products, returns, refunds, privacy or this Policy, please contact: