Terms of service
<div class="ixaria-policy">
<h2>Return Policy</h2>
<h3>8.1 Domestic Orders — Voluntary Returns</h3>
<p>Subject to mandatory rights under applicable law, Ixaria offers a voluntary return period of two (2) calendar days from the date of delivery for eligible standard products delivered within India.</p>
<p>To request a voluntary return, the customer must email Ixaria within twenty-four (24) hours of delivery, quoting the order number and providing clear photographs and, where available, video evidence of the product and its condition, plus an unboxing video.</p>
<p>If Ixaria approves the request, the customer must hand the item to the return carrier or deliver it to the return address specified by Ixaria within two (2) calendar days from the date of delivery, unless Ixaria confirms a different period in writing. Any delay caused by Ixaria in providing return instructions will be taken into account.</p>
<p>A voluntary return is subject to the eligibility conditions below. This voluntary return procedure does not restrict any remedy that cannot lawfully be excluded, including remedies for defective, damaged, incorrect or materially misdescribed products.</p>
<h3>8.2 International Orders</h3>
<p>Ixaria does not offer voluntary change-of-mind returns, preference-based returns or ordinary exchanges for international orders.</p>
<p>This restriction does not apply where a product is damaged, materially defective, materially different from the product ordered, or incorrectly supplied by Ixaria.</p>
<p>For an issue with an international order, customers should contact Ixaria as soon as reasonably practicable and, where possible, within twenty-four (24) hours of delivery, with the evidence described in the “Damaged, Defective or Incorrect Products” section. The 24-hour notification request is an evidentiary and customer-service procedure.</p>
<h3>8.3 Return Shipping and Other Charges</h3>
<p>For an approved voluntary change-of-mind return, the customer is responsible for the reasonable cost of returning the product, unless Ixaria agrees otherwise. Original outbound delivery charges will not ordinarily be refunded for a voluntary change-of-mind return.</p>
<p>Where a return is required because of an issue attributable to Ixaria, Ixaria will arrange or reimburse reasonable return shipping costs to the extent required by applicable law.</p>
<p>Customs duties, taxes and other government charges are handled under the terms shown at checkout. Contact Ixaria before sending an international return so it can be documented correctly.</p>
<h2>International Orders — No Change-of-Mind Returns</h2>
<p>To the extent permitted by applicable law, international orders are not eligible for voluntary returns or exchanges for reasons unrelated to an issue with the product or Ixaria’s fulfilment.</p>
<p>Examples include:</p>
<ul>
<li>A change of mind or change in personal circumstances;</li>
<li>Colour, design or styling preference;</li>
<li>Size or fit preference, or selection of an incorrect size by the customer;</li>
<li>Selection of an incorrect product by the customer;</li>
<li>Dissatisfaction arising solely from personal styling preferences; or</li>
<li>Another reason unrelated to a defect, material misdescription or Ixaria fulfilment error.</li>
</ul>
<p>International customers should review the product photographs, description, fabric information, measurements, size guide and customisation details before placing an order.</p>
<h2>Custom-Made, Stitched & Customised Orders</h2>
<p>To the extent permitted by applicable law, custom-made, genuinely made-to-measure, personalised, altered or otherwise customised products are not eligible for returns or exchanges.</p>
<p>This category may include:</p>
<ul>
<li>Custom-made lehengas;</li>
<li>Made-to-measure blouses and other garments;</li>
<li>Stitched blouses or garments prepared to the customer’s specifications;</li>
<li>Garments altered to measurements supplied by the customer;</li>
<li>Personalised garments or customer-selected customisations;</li>
<li>Bespoke embroidery, design, colour or fabric requests; and</li>
<li>Other products produced to a customer-specific specification.</li>
</ul>
<p>Customers are responsible for checking the measurements, design, colour, fabric and other customisation details they provide or approve before production begins.</p>
<p>Once an order has been accepted by Ixaria, it cannot ordinarily be cancelled at the customer’s request, except where Ixaria agrees in writing or applicable law gives the customer a cancellation right. For a custom product, production, stitching, alteration or personalisation may begin promptly after acceptance. Once that work has begun, Ixaria will not ordinarily agree to a discretionary cancellation, subject always to mandatory legal rights.</p>
<p>Where legally permitted, a custom product is not eligible for a voluntary return solely because of a change of mind, customer-supplied measurement error, preferred fit or styling, personal preference, or failure by the customer to select or approve the desired specification.</p>
<h2>Damaged, Defective or Incorrect Products</h2>
<p>This section applies to domestic and international orders. Please contact Ixaria as soon as reasonably practicable if:</p>
<ul>
<li>The product arrives damaged;</li>
<li>The product has a material manufacturing defect;</li>
<li>The product materially differs from its description or agreed specification;</li>
<li>Ixaria supplied the wrong product or variant; or</li>
<li>An item included in the order is missing.</li>
</ul>
<p>To help Ixaria investigate, please provide:</p>
<ul>
<li>The order number and the email address used for the purchase;</li>
<li>Clear photographs of the product and the reported issue;</li>
<li>Photographs of the outer packaging and shipping label, where relevant; and</li>
<li>An unboxing video or other video evidence.</li>
</ul>
<p>Ixaria may request further reasonable information or arrange an inspection. Customers should retain the product and its packaging until the issue has been reviewed, where reasonably possible.</p>
<p>Depending on the circumstances and the law that applies, the remedy may include repair, replacement, refund, return or another statutory remedy. Where the issue is attributable to Ixaria, reasonable return-shipping arrangements or reimbursement will be provided as required by law.</p>
<p>Notification within twenty-four (24) hours is intended to assist investigation, particularly for transit damage.</p>
<h2>Return Eligibility — Domestic Orders</h2>
<p>The following conditions apply to voluntary returns of eligible standard products delivered within India. The product must:</p>
<ul>
<li>Be unworn, unused and unwashed;</li>
<li>Be free from stains, perfume, makeup, deodorant, damage or unauthorised alteration;</li>
<li>Be returned with its original tags, including any Ixaria security or identification tag, intact and unbroken;</li>
<li>Include the original packaging and accessories, where reasonably available; and</li>
<li>Be accompanied by the order number or other reasonable proof of purchase.</li>
</ul>
<p>The following are generally excluded from voluntary change-of-mind returns:</p>
<ul>
<li>Custom-made, made-to-measure, stitched or altered products;</li>
<li>Personalised or customised products;</li>
<li>Products that have been worn, washed, dry-cleaned or otherwise used;</li>
<li>Products with stains, perfume, makeup or other signs of use;</li>
<li>Products damaged or modified after delivery by the customer; and</li>
<li>Products clearly identified as non-returnable before the order was placed.</li>
</ul>
<h2>Exchange Policy</h2>
<p>Ixaria does not offer a general exchange facility for international orders, except where an exchange or another remedy is required by applicable law or is agreed by Ixaria to resolve an approved product issue.</p>
<p>Custom-made, made-to-measure, stitched, personalised, customised or altered products are not eligible for voluntary exchanges.</p>
<p>For eligible domestic standard products, Ixaria may offer an exchange at its discretion, subject to product availability and written confirmation.</p>
<h2>Refund Policy</h2>
<p>For an approved voluntary domestic change-of-mind return, Ixaria’s standard commercial remedy is Ixaria Merchant Store Credit, as described below.</p>
<p>For an approved claim involving a damaged, defective, incorrect or materially misdescribed product, Ixaria will provide the remedy.</p>
<p>For an international order, Ixaria may issue Store Credit only where it is legally permitted and the customer freely agrees to accept it. Where applicable law requires a refund to the original payment method or another monetary remedy, Ixaria will provide that remedy.</p>
<h2>Ixaria Merchant Store Credit</h2>
<p>Ixaria Merchant Store Credit is a limited-purpose credit issued electronically by Ixaria following an approved voluntary return or another circumstance expressly approved by Ixaria. It can be used only for purchases through the official Ixaria website.</p>
<p>Subject to applicable law and the terms disclosed when the credit is issued, Store Credit:</p>
<ul>
<li>Is issued electronically;</li>
<li>Is valid for twelve (12) months from the date of issue;</li>
<li>Is not ordinarily redeemable for cash;</li>
<li>Is not ordinarily transferable or resalable;</li>
<li>Cannot ordinarily be withdrawn to a bank account; and</li>
<li>May be subject to reasonable website or checkout restrictions disclosed when issued.</li>
</ul>
<p>The expiry or other conditions attached to Store Credit apply only to the commercial credit itself. They do not shorten, replace or extinguish any statutory refund, cancellation, compensation or other legal right.</p>
<h2>Important Return Summary</h2>
<div style="overflow-x:auto;">
<table style="width:100%;border-collapse:collapse;">
<thead>
<tr>
<th style="text-align:left;border:1px solid #ddd;padding:10px;">Order Type</th>
<th style="text-align:left;border:1px solid #ddd;padding:10px;">Return / Remedy Position</th>
</tr>
</thead>
<tbody>
<tr><td style="border:1px solid #ddd;padding:10px;">India — eligible standard product</td><td style="border:1px solid #ddd;padding:10px;">Voluntary return request by email within 24 hours; if approved, hand the item to the nominated return carrier within 2 calendar days of delivery, subject to the policy and applicable law.</td></tr>
<tr><td style="border:1px solid #ddd;padding:10px;">International — standard product</td><td style="border:1px solid #ddd;padding:10px;">No voluntary change-of-mind return, except where destination law gives the customer a withdrawal or other right. Defective, damaged, misdescribed or incorrectly supplied products remain subject to applicable remedies.</td></tr>
<tr><td style="border:1px solid #ddd;padding:10px;">Custom-made / made-to-measure</td><td style="border:1px solid #ddd;padding:10px;">No voluntary change-of-mind return or exchange, to the extent legally permitted. Statutory rights remain.</td></tr>
<tr><td style="border:1px solid #ddd;padding:10px;">Stitched / altered / personalised</td><td style="border:1px solid #ddd;padding:10px;">No voluntary change-of-mind return or exchange, to the extent legally permitted. Statutory rights remain.</td></tr>
<tr><td style="border:1px solid #ddd;padding:10px;">Damaged / defective / incorrect product</td><td style="border:1px solid #ddd;padding:10px;">Contact Ixaria as soon as reasonably practicable; provide photographs and any available video.</td></tr>
<tr><td style="border:1px solid #ddd;padding:10px;">Approved voluntary domestic return</td><td style="border:1px solid #ddd;padding:10px;">Normally resolved through Ixaria Merchant Store Credit, valid for 12 months.</td></tr>
<tr><td style="border:1px solid #ddd;padding:10px;">Return shipping</td><td style="border:1px solid #ddd;padding:10px;">Customer pays reasonable return shipping for voluntary change-of-mind returns; Ixaria arranges or reimburses reasonable return shipping for Ixaria-attributable issues as required by law.</td></tr>
</tbody>
</table>
</div>
<h2>Governing Law & Bhopal Jurisdiction</h2>
<p>Ixaria is based in Bhopal, Madhya Pradesh, India.</p>
<p>Subject to mandatory consumer-protection and other applicable laws, these Terms, use of the Ixaria website and contractual matters between Ixaria and the customer are governed by the laws of India and, where applicable, the laws of Madhya Pradesh.</p>
<p>Courts at Bhopal, Madhya Pradesh, may hear disputes to the extent they have jurisdiction under applicable law. Nothing in these Terms is intended to prevent a customer from bringing a claim before a consumer commission, court, regulator or other forum where that forum has mandatory jurisdiction under applicable law.</p>
<h2>Customer Checkout Notice</h2>
<p>Please review the product description, photographs, fabric details, measurements, size guide and customisation details carefully before payment.</p>
<p>Once an order has been accepted by Ixaria, it cannot ordinarily be cancelled at the customer’s request, except where Ixaria agrees in writing.</p>
<p>For eligible standard products delivered within India, Ixaria offers a voluntary two-calendar-day return period. The customer must email Ixaria within 24 hours of delivery. If the return is approved, the product must be handed to the nominated return carrier within two calendar days of delivery, subject to the full policy and applicable law.</p>
<p>International orders are not eligible for voluntary change-of-mind returns or ordinary exchange.</p>
<p>Custom-made, made-to-measure, stitched, personalised, customised or altered products are not eligible for voluntary change-of-mind returns or exchanges.</p>
<p>For a damaged, defective, materially misdescribed or incorrectly supplied product, please contact Ixaria within 24 hours of delivery and provide clear photographs and any available video evidence.</p>
<p>Approved voluntary domestic change-of-mind returns are normally resolved through Ixaria Merchant Store Credit, valid for 12 months. A monetary refund or other statutory remedy will be provided whenever the law requires it.</p>
<p>By placing an order, the customer acknowledges that the customer has been given an opportunity to review the applicable policy.</p>
</div>